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Common questions
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Once your order ships, you'll receive a confirmation email with tracking information. Orders typically ship within 1–2 business days. If it's been longer than expected or your tracking hasn't updated, reach out below with your order number and we'll track it down for you.
Yes — we stand behind everything we make with a money-back guarantee. If you're not happy with your purchase, contact us within 30 days of delivery and we'll make it right with a replacement or refund. No lengthy forms, no hassle.
We answer every message within 1 business day (usually faster). Include your order number if it's about an existing order — it helps us help you quicker.
Yes — 100%. All Bold Uniq products are PETA-approved, cruelty-free, and fully vegan. They're also free of parabens and sulfates, so you can feel as good about what's in the bottle as what it does for your hair.